Frequently Asked Questions (FAQ)
Do you offer delivery?
Yes. We offer countrywide delivery throughout Zambia. Delivery charges vary depending on your location and the size of your order. Our team will provide delivery details during order confirmation.
How do I place an order?
You can place an order through our website, WhatsApp, phone call, Facebook page, or by visiting one of our stores. Once your order is received, our team will confirm product availability and payment details.
What payment methods do you accept?
We accept MTN Mobile Money, Airtel Money, Zamtel Kwacha, bank transfers, and cash payments at our stores.
Do you sell genuine products?
Yes. Phones 'N All Zambia is committed to providing quality products sourced from trusted suppliers. We strive to offer genuine smartphones, accessories, and mobile devices.
Do your products come with a warranty?
Yes. Selected products come with a warranty. Warranty terms vary depending on the product and manufacturer. Customers should retain their receipt for warranty claims.
Do you issue receipts?
Yes. Every purchase comes with an official receipt for your records, warranty claims, and proof of purchase.
Can I return or exchange a product?
Returns or exchanges may be accepted for defective products or products supplied incorrectly, subject to our Returns & Warranty Policy. Products damaged through misuse, accidental damage, liquid damage, or unauthorized repairs are not eligible.
Can I track my order?
Yes. Customers receive updates regarding order processing, dispatch, and delivery status through phone calls or WhatsApp.
Do you offer in-store pickup?
Yes. Customers can order online or via WhatsApp and collect their items from either our Lusaka or Ndola branch once notified.
How long does delivery take?
Delivery times vary depending on location. Most major towns receive deliveries within 1–3 business days, while remote areas may take longer.
What products do you sell?
We stock smartphones, tablets, AirPods, smartwatches, Apple Watches, chargers, power banks, Bluetooth speakers, screen protectors, silicone cases, and many other mobile accessories.
What smartphone brands do you stock?
We stock popular brands including Samsung, Apple, Tecno, Infinix, itel, Xiaomi, Redmi, Nokia, Oppo, Vivo, Honor, and other leading smartphone brands.
Where are your stores located?
Lusaka Branch: Shop No. 37, Baba Complex, Next to Simson Building.
Ndola Branch: Shop No. 101, Chisokone Avenue, Opposite Mulungushi Bus Station, Next to Zambeef.
How can I contact Phones 'N All Zambia?
Phone/WhatsApp: +260 965 671 297
Phone/WhatsApp: +260 977 671 297
Email: sales@phonesnall.co.zm
Are prices on the website always up to date?
We work hard to keep our website updated. However, product prices and availability may occasionally change without notice due to supplier updates or stock changes.
Do you offer wholesale or bulk purchases?
Yes. We welcome bulk and business orders. Please contact our sales team for special pricing and availability.
Can I order through WhatsApp?
Absolutely. Simply send us a message on WhatsApp, and our team will assist you with product availability, pricing, payment, and delivery arrangements.